Five major Canadian banks went offline for hours blocking access to online and mobile banking as well as e-transfers for customers.
The banks that were hit by the outage include Royal Bank of Canada (RBC), BMO (Bank of Montreal), Scotiabank, TD Bank Canada, and the Canadian Imperial Bank of Commerce (CIBC).
The users experienced trouble to do online banking mainly between 5 p.m. and 6 p.m. An RBC representative stated that they were experiencing technical issues with their online and mobile banking, as well as phone systems.
He assured that their experts were investigating and working to get this fixed as quickly as possible.
Even after RBC stated that all systems were back up, customers continued to report issues.
BMO customers saw the bank’s “Global Money Transfer service” down throughout the day with transfers getting auto-rejected for no reason. The customers were requested to reach out to the customer service.
CIBC didn’t acknowledge any issues with their online banking.
TD Bank’s mobile banking app also locked users out, with customer service representatives vaguely responding that they haven’t been advised of recent issues with their online service through EasyWeb.
Some costumers even experienced trouble at the ATMs, although it is not clear if that is because of the outage.
The cause of the outage is not known at the moment; however, its timing is striking as it occurred simply days after the Canadian Prime Minister Trudeau invoked the Emergencies Act amid ongoing ‘Freedom Convoy’ protests.
Image Credits : NCFA Canada
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